Frequently Asked Questions
Everything you need to know about luxury cashmere and your order.
What makes your cashmere different from others?
We source Grade A cashmere directly from the source, ensuring long-staple fibers that provide superior softness, durability, and minimal pilling compared to lower-grade alternatives.
How should I care for my cashmere garments?
We recommend hand washing in cold water with a gentle wool detergent or dry cleaning. Always lay flat to dry and never hang your cashmere to prevent stretching.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of purchase.
How do I know which size to choose?
Each product page features a detailed size guide. Our cashmere generally has a tailored fit; if you prefer a more relaxed look, we recommend sizing up.